Front Desk Agent 2nd Shift
About The Position
The Front Desk Agent welcomes guests and helps create a memorable first impression at The Bradley in Fort Wayne, Indiana. The role involves checking in and registering guests, providing accurate information about the hotel, its amenities, and the local area, and responding to guest needs with engaging, sincere service. The agent helps resolve problems and deliver guest recovery, promotes hotel programs, and works professionally with hotel staff and other departments. This is a full-time position scheduled for 3 p.m. to 11 p.m.; availability for various shifts, weekends, and holidays is required.
Requirements
- High school diploma or equivalent.
- Strong desire to make an impact on other people.
- Outgoing and engaging personality.
- Computer skills.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced setting.
- Ability to stand for the duration of the shift.
- Availability to work various shifts, including weekends and holidays.
Responsibilities
- Help guests discover their “Wanderlust” experience.
- Provide exceptional, engaging customer service and take a sincere interest in guests.
- Check guests in and ensure proper credit, special requests, and accurate guest information are handled.
- Resolve problems and provide guest recovery to create positive experiences.
- Promote and sell special hotel programs.
- Interact professionally with hotel and resort staff and assist other departments with necessary information.
- Know and follow emergency procedures and policies.
- Maintain the house bank.
- Communicate pertinent information to the manager on duty.
- Follow procedures for posting, charges, check cashing, safe deposits, and refunds.
- Assist other departments as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
