Front Desk Agent | Tierra Verde Residence Inn

SHANER • Saint Petersburg, FL

6d • Onsite

About The Position

Shaner Hotels has an amazing opportunity to join our team at our Tierra Verde Residence Inn, located in the St. Petersburg area. This 90-room hotel features over 875 square feet of event spaces for corporate or social events. We offer Vista at the Top, our rooftop bar/restaurant that provides incredible panoramic waterfront views.

Requirements

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED