Front Desk Agent | Buffalo Marriott LECOM HARBORCENTER
About The Position
The Front Desk Agent is responsible for providing superior guest services, including courteously and efficiently checking hotel guests in and out, processing all payments according to established hotel requirements, and providing information and services to any guest or visitor in a friendly, professional manner. This role requires availability for a flexible schedule, including weekends, holidays, and varied shifts. The agent will also handle guest complaints to ensure satisfaction, manage check-ins and check-outs, adhere to payment and cash handling policies, generate daily reports, and resolve discrepancies with Housekeeping.
Requirements
- High school graduate or equivalent
- Minimum one year customer service experience
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding
Nice To Haves
- Previous hotel experience preferred
- Computer experience preferred
- Bilingual English/Spanish a plus
- Knowledge of local activities and attractions appropriate for clientele
Responsibilities
- Provide superior guest services including check-in/check-out hotel guests courteously and efficiently
- Process all payments according to established hotel requirements
- Provide information and services to any guest or visitor in a friendly, professional manner
- Handle guest complaints ensuring guest satisfaction
- Process all check-ins and check-outs according to established hotel requirements
- Adhere to payment, cash handling and credit policies/procedures
- Generate, print, and distribute daily reports to designated departments/personnel
- Resolve discrepancies on the room status report with Housekeeping
- Other duties as assigned
Benefits
- Health insurance
- Paid time off
- 8 Paid holidays
- Marriott Hotel Discounts
- 2 Complimentary night hotel stays per year at any Shaner Hotel property
- 1 Complimentary meal per shift worked
- Located on bus and metro routes
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
