VOCO Fiorello - Front Desk Agent
Aimbridge Hospitality•New York City, NY
•Onsite
About The Position
The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.
Requirements
- High school diploma or equivalent.
- Familiarity with hotel management software.
- Familiarity with Microsoft Office suite.
Nice To Haves
- Experience in a hotel or related field.
Responsibilities
- Make every guest feel right at home with warm vibes and top-tier service.
- Address guest questions and requests to make their stay unforgettable.
- Communicate clearly, confidently, and with a smile.
- Coordinate with the team to ensure smooth operations.
- Think fast, act smart, and turn potential hiccups into happy endings.
- Juggle reservations, check-ins, check-outs, and financial details with organization.
- Keep the front desk running like clockwork.
Benefits
- Daily Pay
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
- Hotel discounts
- Discount programs
- Online training courses
- Management apprentice programs
- Leadership development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
