Front Desk Agent | State College Fairfield Inn

SHANER • State College, PA

3h • Onsite

About The Position

Shaner Hotel Group has an immediate opportunity at our Fairfield Inn & Suites, located in State College, PA. When visiting Happy Valley, choose Fairfield Inn & Suites State College for your business or leisure travel. Minutes from Penn State University, Bryce Jordan Center, Beaver Stadium and Medlar Field, our State College accommodations offer an ideal location and award-winning service. Our spacious guestrooms feature luxury bedding, a coffeemaker, high-speed Internet, and individual climate control.

Requirements

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.

Nice To Haves

• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED