Front Desk Agent

Seascape Beach Resort•Aptos, CA

18d•$18 - $20

About The Position

Front Desk Agent is responsible for providing excellent guest service and duties during guest check-in and check-out. The Front Desk Agent also takes hotel reservations and provides assistance with PBX operations and concierge services.

Requirements

Ability to actively attend to, convey, and understand the comments and questions of others.
Solves problems and/or suggest alternatives to previous arrangements if necessary.
Ability to organize effectively.
Ability to multi task effectively.
Ability to get along well with a variety of personalities and individuals.
Ability to show consideration for and maintain good relations with others.
Ability to accept responsibility and account for his/her actions.
Ability to take care of the customers’ needs while following company procedures in a calm and efficient manner.
Two year’s related hotel/resort industry experience and/or training.
High school or GED graduate.
Ability to read, comprehend and provide instructions, both written and verbal.
Ability to effectively present information to individuals and all sizes of groups (i.e. clients, customers, guests, associates, managers etc.).
Must possess computer skills, including, but not limited to, Microsoft Word, Excel, Outlook, PowerPoint and Maestro experience a plus.
Proficient in Outlook and Internet applications.
Must provide valid document(s) to work in the US.
Valid California Driver License is required (for specific positions).

Responsibilities

Greet guests in a friendly manner and follow check in procedures.
Take payments and post accurately to guest accounts.
Follow set polices regarding cash handling.
Communicate with other departments in a friendly and professional manner.
Be aware of local attractions and restaurants and make recommendations to guests.
Handle incoming telephone calls and other guest communication in a discreet fashion.
Accurately communicate with other shifts regarding issues arising from day to day operations.
Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
Complete all items as listed on shift checklists.
Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift.
Completes departure report and follows up with the Housekeeping department on late check-outs.
Reviews discrepancy report from Housekeeping; resolves discrepancies.
Issue guest safety deposit boxes as requested.
Maintain complete knowledge at all times of: all hotel features/services, hours of operation, all room types, numbers, layout, décor, appointments and location, all room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status for any given day, and scheduled daily group activities.
Communicate services and amenities of the hotel to guests.
Assist with Concierge services.
Log all guest service requests and follow through to ensure requests are met.
Access the hotel property management system (Maestro).
Complete additional duties as assigned by the Front Office Manager.
Coordinate with other departments to insure quality guest satisfaction.
Support safe work habits and contribute to a safe working environment at all times.
Follow directions, get along with co-workers and supervisors, treat co-workers, supervisors and guests with respect and courtesy, contributes to a positive and rewarding team environment and refrains from abusive, insubordinate and/or violent behavior.
Perform other related duties as requested by the supervisor.