Part Time Front Desk Agent - Cambria White Plains

Meyer Jabara Hotels•White Plains, NY

9d•Onsite

About The Position

Operate the functional areas of guest registration, bell services, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. The major responsibility is to operate the functional areas of guest services, i.e., resolving guest complaints to the satisfaction of the guest; responding promptly to any guest request for service; using the hotel’s computer system for reservations, scheduling, or other guest-related services; and answering the hotel telephones courteously and efficiently. Maintains a "can-do" and a “guests first” attitude at all times. Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations. Attends scheduled training sessions within the hotel as dictated by the brand and the hotel management. Ensures adherence to procedures for guest and associate security and emergency procedures as established. Abides by established procedures for hotel accounting, credit control, handling of financial transactions, and security of monies.

Requirements

Previous hotel Guest Service experience strongly encouraged.
Willing to work a variety of AM/PM/Overnight, weekend, and holiday shifts.
Strong command of the English language (speaking, reading, and writing).
Strong organizational skills.
Ability to multi-task and work independently.
Able to be on your feet/stand for long periods of time.
Excellent people skills, listening skills, and an energetic personality.
Meet/exceed customer and team expectations; a true desire to satisfy the needs of others in a fast-paced environment.
Basic computer skills (Microsoft Word and Excel, Internet Explorer, etc.).
Able to lift, pull, or carry items weighing approximately 50 pounds.

Nice To Haves

Bilingual is a plus.
Cash handling experience strongly desired.

Responsibilities

Operate the functional areas of guest registration, bell services, telephone services, and guest reservations.
Resolve guest complaints to their satisfaction.
Respond promptly to guest requests for service.
Use the hotel’s computer system for reservations, scheduling, or other guest-related services.
Answer hotel telephones courteously and efficiently.
Maintain a "can-do" and a “guests first” attitude.
Work as a member of the overall hotel team to ensure guest experiences exceed expectations.
Attend scheduled training sessions.
Ensure adherence to procedures for guest and associate security and emergency procedures.
Abide by established procedures for hotel accounting, credit control, handling of financial transactions, and security of monies.