Front Desk Agent
About The Position
The Front Desk Agent will be responsible for registering and assigning rooms to guests, issuing room keys, and providing directions. This role involves managing incoming mail and messages, operating communication systems, and answering guest inquiries about hotel services, local attractions, and travel. The agent will maintain records of room availability and rates, process guest payments, and handle reservations via various communication channels. Additionally, the position requires posting charges to guest bills if the system interface is down, making reservations for transportation or entertainment, and possessing a thorough understanding of all hotel departments and functions. A comprehensive knowledge of each shift, including night audit procedures, is necessary. The company is an Equal Opportunity Employer, celebrating diversity and committed to an inclusive environment.
Requirements
- Customer Service Experience & computer skills are required
- Minimum lifting of 20 pounds.
- Pushing, bending, stooping, upward reaching, manual dexterity.
- Hearing, writing, typing.
- Minimum pulling of 20 pounds.
- Must have a comprehensive knowledge of all hotel departments and functions.
- Must have good mathematical and computer skills.
- High school education required.
Nice To Haves
- Other duties may be assigned.
- Relevant training and experience and additional education preferred.
- CPR and first aid training preferred.
- Additional language ability preferred
Responsibilities
- Register and assign rooms to guests.
- Issue room key and directions directly to guest.
- Sort, and track incoming mail and messages.
- Transmit and receive messages using all communication avenues.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Keep record of room availability and rate.
- Compute bill, collect payment, and make change for guests.
- Make, confirm, and cancel reservations via all communication avenues.
- Post charges such as room, food, liquor, to guest bill if interface is inoperable.
- Make reservation, transportation, or entertainment reservations for guest.
- Have a full working knowledge and expertise of each shift including night audit.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
