Front Desk Agent - Hotel Operations
About The Position
Registers arriving guests by completing appropriate paperwork and obtaining proper payment information. Settles account balances of departing guests by accepting payment and handling cash drawer. Engage guests in property promotions and amenities so they best enjoy all the casino/hotel offers during their current and future visits. Anticipate guest needs and respond to requests and concerns to ensure guest satisfaction. Assist Bell Concierge with delivery as necessary. Act as team support to all other Hotel Operations, specifically Bell, Facilities and Housekeeping, to ensure operations run smoothly and guest expectations are exceeded. The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
Requirements
- Native American preference in employment practices.
- First preference to members of the Seminole Tribe who meet job requirements.
- Second preference to members of other federally recognized Native American Tribes who meet job requirements.
Responsibilities
- Registers arriving guests by completing appropriate paperwork and obtaining proper payment information.
- Settles account balances of departing guests by accepting payment and handling cash drawer.
- Engage guests in property promotions and amenities so they best enjoy all the casino/hotel offers during their current and future visits.
- Anticipate guest needs and respond to requests and concerns to ensure guest satisfaction.
- Assist Bell Concierge with delivery as necessary.
- Act as team support to all other Hotel Operations, specifically Bell, Facilities and Housekeeping, to ensure operations run smoothly and guest expectations are exceeded.
Benefits
- Comprehensive benefits package
- Allows team members to stay healthy
- Plan for their future
- Maintain a healthy work-life balance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
