Front Desk Agent
The Westin Westminster•Westminster, CO
•Onsite
About The Position
We are seeking a friendly, professional, and guest-focused Front Desk Agent to join our team at The Westin Westminster. As the first point of contact for many of our guests, you will play a key role in creating a welcoming and memorable arrival and departure experience. The ideal candidate will demonstrate excellent communication skills, strong attention to detail, and a passion for hospitality. Previous Marriott experience is valued, and candidates with Marriott brand experience are eligible for a higher starting rate.
Requirements
- Previous hotel Front Desk or customer service experience preferred.
- Previous Marriott brand experience strongly preferred and qualifies candidates for the $20.00 per hour starting rate.
- Candidates without Marriott brand experience will start at $19.00 per hour.
- Experience with LightSpeed (LSPMS), MARSHA, GXP, or other Marriott systems is a strong plus.
- Strong communication and problem-solving skills with a guest-focused mindset.
- Ability to multitask, remain calm, and work efficiently in a fast-paced hotel environment.
- Comfortable handling guest concerns and finding appropriate solutions.
- Proficiency with computers and reservation systems; basic math skills required.
- Dependable, punctual, professional, and team-oriented.
- Must be flexible to work a variety of shifts, including evenings, weekends, and holidays.
Nice To Haves
- Previous Marriott brand experience is valued.
Responsibilities
- Warmly greet guests upon arrival and provide efficient, courteous check-in and check-out services.
- Accurately process reservations, room assignments, room changes, and guest requests using LightSpeed.
- Handle guest inquiries, concerns, complaints, and special requests promptly and professionally.
- Utilize GXP to document guest requests and follow up to ensure completion.
- Provide detailed information about hotel amenities, services, and local attractions.
- Accurately manage cash, credit card transactions, deposits, and room charges in compliance with hotel procedures.
- Coordinate closely with Housekeeping, Engineering, Security, Bell Services, and other departments to meet guest needs.
- Monitor room availability, special requests, and guest preferences throughout the shift.
- Maintain a clean, organized, and professional Front Desk area.
- Communicate important guest and operational information to Front Office leadership and other shifts.
- Uphold Westin and Marriott brand standards in every guest interaction.
Benefits
- Starting pay of $19.00–$20.00 per hour based on Marriott brand experience.
- Marriott travel discounts and perks.
- Health, dental, and vision benefits for eligible employees.
- Paid time off for eligible employees.
- Training and career development opportunities.
- Opportunities for advancement within Front Office and hotel operations.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
