Front Desk Agent

Lark Hospitality Career Site • Saratoga Springs, NY

3d • Onsite

About The Position

Bluebird Spa City Motor Lodge is seeking a Front Desk & Guest Experience Specialist to join their team in Saratoga Springs, NY. This role is crucial to the lodge's operations, acting as the "heartbeat" of the property. The specialist will be responsible for maximizing revenue, enhancing guest value, and managing all aspects of the guest experience from arrival to departure. The lodge is part of the Lark Hotels family, a boutique property with a design-forward approach, located on Broadway in downtown Saratoga Springs, offering easy access to local attractions, dining, and shopping. The company values a fresh, modern, and fun approach to hospitality, seeking individuals with a passion for people and a "can-do" attitude.

Requirements

• High School diploma and/or equivalent work experience.
• Must be legally authorized to work in the United States (I-9 form completion required within the first 3 days of employment).
• Ability to stand and walk for extended periods.
• Ability to bend.
• Ability to lift up to 50 pounds.
• Ability to comfortably use a computer screen/keyboard for moderate to frequent periods.
• Passion for work.
• Ability to multitask.
• Ability to maintain composure under pressure.
• Excellent verbal and written communication skills.
• Effective listening skills.
• Reliability and punctuality.
• Ability to take initiative.
• Ability to work independently or with a team.
• Flexibility to work a varied schedule including nights, weekends, and holidays.

Responsibilities

• Welcome and check-in guests with a smile.
• Answer phone calls courteously.
• Share insider knowledge of local attractions, dining, and points of interest.
• Manage the reservations process (emails and phone calls) using suggestive selling techniques.
• Stay up-to-date on room availability, local rates, and special packages.
• Accurately handle guest accounts and process payments.
• Manage cash drawers.
• Verify data in the property management system.
• Coordinate room status with housekeeping and maintenance.
• Handle guest requests (e.g., extra pillows, wake-up calls).
• Confidently resolve guest complaints.
• Perform shift handovers.
• Keep the front desk stocked.
• Troubleshoot basic hotel systems.
• Act as a primary point of contact for safety and emergency procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED