Front Desk Agent - Delta Hotels Allentown Lehigh Valley, Breinigsville PA
Palette Hotels•Upper Macungie Township, PA
•Onsite
About The Position
As a Front Desk Agent, you will be responsible for assisting guests and providing guest services to contribute to an overall exceptional experience from check-in through check-out. You will contribute to the first impressions of our guests and must perform tasks to the highest standards. This role involves working mid-shift and evening-shift hours.
Requirements
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Flexible work schedule Day Shift and Night Shift
Nice To Haves
- Two years Front Desk experience
- Knowledge of the hospitality industry
- High level of IT Proficiency
- Able to speak and understand Spanish
Responsibilities
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required.
- Ensure that all Guest complaints are managed, recorded, and resolved promptly.
- Support the Night Auditor with all Front Desk and accounting related duties.
- Produce nightly reports, as required.
- Inform Departments of special requests, early/late departures, room changes and other Guest requests.
- Maintain good communication and work relationships in all hotel areas.
- Act in accordance with fire, health and safety regulations and follow the correct procedures when required.
- Serve your role and Team in an environmentally-conscience manner.
Benefits
- highly competitive salaries
- outstanding health
- benefits
- extensive training and development programs
- promotion within the organization
- a positive team-based culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
