Assistant Store Manager - Lehigh Valley, PA

Ahold Delhaize•Martin, PA

2d•Onsite

About The Position

As an Assistant Store Manager at The GIANT Company, your mission is to connect talented team members to store operations that support our purpose. By identifying and developing exceptional staff and enhancing our store environment, you help build a dynamic team dedicated to delivering high-quality shopping experiences. Your efforts directly impact the strengths of our store, our team members, our families, and ultimately, our ability to create a better world together.

Requirements

Strong leadership and team-building skills to effectively manage and develop associates.
Proven ability to maximize sales and control costs while maintaining high standards of store presentation.
Excellent organizational and multitasking abilities to manage store operations efficiently.
Strong problem-solving skills to address customer inquiries and operational challenges effectively.
Knowledge of food safety and sanitation regulations, with a commitment to compliance.
Exceptional customer service skills, fostering a positive shopping experience for all customers.
Ability to maintain accurate records and manage financial aspects of the store.
Strong communication skills for effective collaboration with team members and management.
A proactive approach to training and developing associates, promoting a culture of continuous improvement.

Responsibilities

Maximize sales through superior store conditions, competitive awareness, sales and merchandising programs, and effective ordering and monitoring of direct store deliveries.
Control department labor costs by ensuring effective scheduling and maintaining performance standards.
Manage shrink and gross profit by ensuring proper product handling, receiving, pricing integrity, and ordering.
Maintain clean, orderly, appealing, and hazard-free work areas, adhering to merchandising policies and procedures.
Ensure total store compliance with policies, procedures, and applicable laws as required by Federal, State, or Municipal regulations.
Cultivate and maintain superior customer relations through polite and efficient handling of inquiries and complaints, and by upholding service level standards.
Foster harmonious associate relations by actively listening to concerns and overseeing associate selection, orientation, training, performance appraisals, and recognition programs.
Perform total store management responsibilities as required, ensuring operational excellence.
Manage, implement, and maintain high standards of food safety and sanitation in compliance with all regulations and company policies.
Respond to customer connection reports and ensure timely resolutions to all service issues.
Maintain a friendly, professional, and well-organized image throughout the store.
Control the loss of store money through proper handling of refunds and deposits, while training applicable service and office personnel.
Oversee the store payroll process to ensure accuracy and compliance, troubleshooting any payroll issues.
Ensure efficient use of supplies through proper bagging techniques, cart control, and laundry management.
Serve as a custodian of store records, including cash, grocery receiving, payroll, and personnel documentation.
Supervise fuel stations and ensure operational efficiency.
Review work schedules, check equipment and supplies, and comply with PPE requirements.
Enter orders, schedule work, supervise, and train associates in receiving, storing, and stocking items.
Unload trucks using a pallet jack, break down pallets, and stock the store while verifying store presentation.