Front Desk Agent
About The Position
What You Will Be Doing: • Greets, registers, and assigns rooms to guests. Issues room key and gives directions. • Sorts incoming mail and faxes for guests. • Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions. • Keeps records of room availability and guests' accounts. • Computes bill, collects payment, and makes change for guests. • Makes, confirms, and cancels reservations. The Ideal Candidate: • Previous experience as a Front Desk Agent is preferred • Experience in a customer service industry is required
Requirements
- Exceptionally friendly, outgoing demeanor with a passion for delivering excellent customer service.
- Strong organizational and multitasking abilities in a fast-paced environment.
- Excellent verbal and written communication skills.
- Weekend availability must be open to rotated
Nice To Haves
- Previous experience as a Front Desk Agent is preferred
- Experience in a customer service industry is required
- Previous front desk, office management, or healthcare administration experience preferred.
- Proficiency in using scheduling and billing software is a plus.
Responsibilities
- Greets, registers, and assigns rooms to guests.
- Issues room key and gives directions.
- Sorts incoming mail and faxes for guests.
- Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions.
- Keeps records of room availability and guests' accounts.
- Computes bill, collects payment, and makes change for guests.
- Makes, confirms, and cancels reservations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
