Front Desk Agent

Larkspur Landing Hotel • Maryland Heights, MO

154d • Onsite

About The Position

The Front Desk Agent will be responsible for greeting, registering, and assigning rooms to guests, issuing room keys, and providing directions. This role also involves sorting incoming mail and faxes, answering inquiries about hotel services, registration, local attractions, and travel directions. Additionally, the agent will maintain records of room availability and guest accounts, compute bills, collect payments, and handle reservations (making, confirming, and canceling).

Requirements

• Exceptionally friendly, outgoing demeanor with a passion for delivering excellent customer service.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Weekend availability must be open to rotated

Nice To Haves

• Previous experience as a Front Desk Agent is preferred
• Previous front desk, office management, or healthcare administration experience preferred.
• Proficiency in using scheduling and billing software is a plus.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room key and gives directions.
• Sorts incoming mail and faxes for guests.
• Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment and travel directions.
• Keeps records of room availability and guests' accounts.
• Computes bill, collects payment, and makes change for guests.
• Makes, confirms, and cancels reservations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed