Front Desk Agent (Overnight)
Four Seasons Hotels and Resorts•Philadelphia, PA
•Onsite
About The Position
The Front Desk Agent welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.
Requirements
- Excellent interpersonal skills and communication skills
- Cross cultural sensitivity, and customer service orientation
- Guest centricity and understanding the importance of guest’s preferences.
- Candidates must have valid work authorization for the U.S.
Nice To Haves
- One + years experience working within a luxury hotel or similar environment is considered an asset
Responsibilities
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
- Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone
- Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests
Benefits
- Competitive salary, wages, and a comprehensive benefits package
- Excellent training and development opportunities
- Complimentary Dry Cleaning for employee uniforms
- Complimentary employee meals
- Discounted Medical, Dental, and Vision coverage
- Parking and SEPTA access
- City Fitness membership
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
