Front Desk Agent

Travelodge Missouri Valley • Council Bluffs, IA

17h • Onsite

About The Position

Hospitality Management Corporation (HMC) is seeking a Front Desk Agent for the Travelodge and Penny's Diner in Missouri Valley, IA. HMC is a Dallas-based company providing management solutions and hospitality industry services. They pride themselves on integrity, honesty, and open communication, aiming to be a top choice for employment due to their record of professionalism, innovation, customer service, and results. HMC believes in supporting their team members to achieve success.

Requirements

• Experience with an IHG branded hotel highly desired
• Be able to manage time effectively, complete required tasks on time
• Knowledge of and ability to operate computer equipment and the reservations system
• High School diploma or equivalent required
• Stable work history required
• Strong understand of Microsoft Office products (Excel, Word, Outlook)
• Must be a team player
• Must be able to convey information and ideas clearly
• Must maintain composure and objectivity under pressure
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests

Responsibilities

• Greet guests and manage check-ins and check-outs
• Handle reservations, cancellations, and room assignments
• Assist guests with questions, directions, and local recommendations
• Address and resolve guest concerns professionally
• Maintain accurate guest records and room key inventory
• Support front desk operations as needed

Benefits

• Great benefits package, including industry leading 401K
• Promotional opportunities with a growing company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees