Front Desk Agent

THE RANCH AT LAGUNA BEACH•Laguna Beach, CA

1d•Onsite

About The Position

Front Office Agents have 3 primary purposes, including, but not limited to – 1) Greeting guests with a friendly and sincere welcome, 2) Registering guests and handling cash, and 3) Maintaining proper record keeping for guest accounts. In addition, this position may be required to perform a variety of supportive functions such as handling mail, packages, and facsimiles; creating reservations for guests; and assisting the bellman in storing luggage. This role requires flexibility with working hours and on-call rotation due to the fluctuating business needs of the hospitality industry.

Requirements

High school or equivalent education required.
Previous customer service experience required.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Ability to solve problems and make rational decisions.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

Nice To Haves

Bachelor’s Degree preferred.
Experience with Front Desk and Concierge in a hotel and resort environment preferred.
Reservations and Opera (PMS) experience desired.

Responsibilities

Greet guests upon arrival with a warm and sincere welcome.
Register guests into the computer, verifying reservation, address, and credit information.
Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily.
Cash checks and exchange currency for guests.
Issue keys and control entrance of safety deposit boxes.
Post miscellaneous charges as requested.
Escort guests to their rooms in the event that a bellman is not available and if time permits.
Engage with guests using FORBES standards and training to ensure a positive guest experience.
Cross train in Reservations and Housekeeping to assist during heavy business levels.
Handle mail, packages, and facsimiles.
Create reservations for guests who are at the desk or who call in after hours.
Assist the bellman in storing any luggage.
Additional duties as necessary and assigned.