Front Desk Agent

KW PROPERTY MANAGEMENT AND CONSULTING • Miami Beach, FL

12d

About The Position

The front desk team member provides
information and resources for residents and
guests to have a meaningful visit. This is a key employee liaison between all
guests of the community and the residents which provides exceptional customer
service.

Requirements

• High school diploma or GED; some college preferred
• Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills
• Minimum six months related experience and/or training.

Nice To Haves

• Bi-lingual English/Spanish may be required at some locations
• Previous work experience in the hospitality industry highly preferred

Responsibilities

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Write reports of daily activities and irregularities for management
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED