Front Desk Agent (FT) Closes 7/26/26
About The Position
This team member greets, registers, and makes room reservations for Hotel guests, and also acts as the first point of contact for Hotel guests. The essential duties and responsibilities outlined here are representative of those that must be met by the team member to successfully perform the essential functions of this position, however, are not all inclusive: Serves as the first point of contact to Hotel guests. Greets, registers, and assigns rooms to guests. Handles credit, initial parking information, and provides an overview of guest services upon check-in. Issues room keys and provides instructions to Bell Captain as needed. Responds to guest requests for information and resolves guest problem as needed in order to exceed the guest expectations. Monitors room availability and maintains guest accounts. Posts charges to guest accounts such as food, liquor, or telephone costs. Handles incoming guest reservations accurately. Handles stressful situations, makes informed and effective decisions. Answers inquiries pertaining to Resort & Casino amenities, services, shopping, dining, and entertainment, and provides travel directions as needed. May take room service orders and provides information to appropriate team members to prepare and deliver the order correctly. Serves as Hotel phone operator and directs all calls to proper extensions. Receives and transmits telephone messages. Date stamps, sorts, and racks incoming mail. Computes guest invoices, collects payments, and makes change for guests. Balances daily or shift audit in the online point of sales system. Maintains and balances cash bank as issued in accordance with policies and procedures. Cleans and organizes the front desk area. Performs all duties in a manner that continually supports the vision, mission, values, and principles of the Resort & Casino. Performs all duties in a manner that adheres to the guest service standards established by the Resort & Casino’s guest service program. Other duties as assigned by the Hotel Manager.
Requirements
- Must be 18 years of age or older
- A strong combination of written and verbal communication skills to write, read, and comprehend written correspondence is required
- The ability to effectively communicate with guests and team members in a positive manner is required
- The ability to use office equipment including, but not limited to a computer keyboard, calculator, general office equipment and multi-line telephone, is required
Nice To Haves
- Working knowledge of Microsoft Office applications and online point of sales systems is preferred
- A minimum of one (1) year of related experience and/or training is preferred
Responsibilities
- Serves as the first point of contact to Hotel guests. Greets, registers, and assigns rooms to guests.
- Handles credit, initial parking information, and provides an overview of guest services upon check-in.
- Issues room keys and provides instructions to Bell Captain as needed.
- Responds to guest requests for information and resolves guest problem as needed in order to exceed the guest expectations.
- Monitors room availability and maintains guest accounts. Posts charges to guest accounts such as food, liquor, or telephone costs.
- Handles incoming guest reservations accurately.
- Handles stressful situations, makes informed and effective decisions.
- Answers inquiries pertaining to Resort & Casino amenities, services, shopping, dining, and entertainment, and provides travel directions as needed.
- May take room service orders and provides information to appropriate team members to prepare and deliver the order correctly.
- Serves as Hotel phone operator and directs all calls to proper extensions. Receives and transmits telephone messages. Date stamps, sorts, and racks incoming mail.
- Computes guest invoices, collects payments, and makes change for guests.
- Balances daily or shift audit in the online point of sales system. Maintains and balances cash bank as issued in accordance with policies and procedures.
- Cleans and organizes the front desk area.
- Performs all duties in a manner that continually supports the vision, mission, values, and principles of the Resort & Casino.
- Performs all duties in a manner that adheres to the guest service standards established by the Resort & Casino’s guest service program.
- Other duties as assigned by the Hotel Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
