Front Desk Agent

Gurney's Inn Resort & Spa•Montauk, NY

105d•Onsite

About The Position

As a Front Desk Agent, you will be the first point of contact for our guests, delivering exceptional service and ensuring their stay is seamless and memorable. This role requires a welcoming demeanor, outstanding communication skills, and the ability to handle multiple tasks efficiently in a fast-paced, luxury resort environment.

Requirements

Excellent communication and interpersonal skills.
Strong multitasking abilities and attention to detail.
Ability to remain calm and professional in high-pressure situations.
Availability to work flexible hours, including weekends, holidays, and evenings.
A commitment to delivering exceptional guest experiences.

Nice To Haves

Previous experience in front desk or hospitality roles preferred, especially in a luxury resort setting.
Proficiency in OPERA PMS or similar property management systems is a plus.

Responsibilities

Handle all aspects of the guest check-in and check-out process, ensuring accuracy and efficiency.
Assist with reservations, modifications, and cancellations as needed using OPERA and other relevant systems.
Provide exceptional guest service by addressing inquiries, resolving issues promptly, and offering personalized recommendations for on-site and local experiences.
Process payments and maintain accurate records of guest folios, ensuring all charges are correctly applied.
Work closely with other departments, such as Housekeeping and Maintenance, to ensure guest requests are fulfilled promptly.
Maintain accurate logs and reports, including shift summaries and incident documentation.
Maintain a polished, professional presence at the front desk and lobby area, embodying Gurney's brand standards.