Front Desk Agent-2nd/3rd shift Weekends Required

Concord Hospitality Enterprises•Lansing, MI

12d•$16 - $18•Onsite

About The Position

Front Desk & Guest Care Associate Pay Range: $16–$17.50/hour Do you love connecting with people and creating memorable experiences? At Concord Hospitality, our Front Desk team is the heartbeat of the hotel — the first to welcome guests and the last to leave a lasting impression. If you’re proactive, friendly, and thrive in a role where no two days are the same, this is the opportunity for you! We’re looking for individuals with a passion for hospitality, a natural ability to engage with others, and a strong sense of responsibility. In return, you’ll join a company culture that values respect, teamwork, and fun.

Requirements

Passion for hospitality
Natural ability to engage with others
Strong sense of responsibility

Responsibilities

Greet and assist guests with efficiency, warmth, and professionalism.
Maintain the highest level of service and hospitality throughout each interaction.
Resolve guest concerns quickly and ensure complete satisfaction.
Accurately post charges, handle payments, and follow all cash-handling procedures.
Manage guest mail and messages with professionalism and discretion.
Stay knowledgeable about our hotel brand, programs, and special offers.
Communicate guest needs and feedback clearly to other departments and management.
Answer calls, assist lobby visitors, and support team members promptly.
Know and follow all hotel safety and emergency procedures.