Front Desk Agent
About The Position
Pyramid Global Hospitality is seeking a highly motivated Front Desk Agent for The Heldrich Hotel & Conference Center in New Brunswick, New Jersey. This role involves creating a memorable first impression for guests, handling check-ins and registrations, and serving as a knowledgeable resource for hotel amenities and the local area. The ideal candidate enjoys engaging with people from around the world, making meaningful connections, and going the extra mile to 'WOW' guests. This is a significant opportunity for a driven individual to advance their career in hospitality within a world-class property that fosters professional growth and provides a supportive, people-first culture.
Requirements
- High school diploma or equivalent.
- A strong desire to make an impact on other people.
- An outgoing and engaging personality.
- Excellent computer skills.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced setting.
- Ability to stand for the duration of the shift.
- Must be available to work 11PM- 7AM.
Responsibilities
- Works overnight; Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
- Provide exceptional customer service by being engaging and taking sincere interest.
- Help to resolve problems and 'WOW' guests through recovery when things aren’t quite right.
- Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
- Be knowledgeable of all emergency procedures and policies.
- Maintain house bank.
- Communicate all pertinent information to manager on duty.
- Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
Benefits
- 401k with a company match
- Recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
