Front Desk Agent
onboarding•Plano, TX
•$0 - $20•Onsite
About The Position
We are seeking a dedicated and friendly Front Desk Agent to join our team at The Clara Hotel, formerly NYLO Plano. The ideal candidate will be the first point of contact for our guests and will play a crucial role in providing exceptional customer service. This position requires strong organizational skills, proficiency in office management, and the ability to handle multiple tasks efficiently. As a Front Desk Agent, you will ensure that all guests receive a warm welcome and have their needs met promptly.
Requirements
- Hilton Front Desk: 1-2 years (Required)
- Customer service: 1 year
Nice To Haves
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Previous front desk or customer service experience is preferred.
Responsibilities
- Greet and assist guests upon arrival, providing information about the facility and services offered.
- Manage phone systems to handle incoming calls, inquiries, and reservations effectively.
- Perform clerical duties including filing, data entry, and maintaining accurate records.
- Utilize Google Workspace for calendar management and scheduling appointments.
- Handle customer support inquiries with professionalism and courtesy, resolving issues as they arise.
- Maintain an organized front desk area to ensure a welcoming environment for guests.
- Collaborate with other departments to ensure seamless guest experiences.
- Assist with administrative tasks as needed to support overall operations.
Benefits
- medical insurance
- dental insurance
- vision insurance
- life insurance
- 401(k)
- time off plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
