Front Desk Agent
Lodgco Hospitality•Orlando, FL
•Onsite
About The Position
The Fairfield Inn & Suites Orlando East/UCF is on the lookout for an experienced Front Desk Agent to support hotel guest service operations! If you are a dynamic hospitality professional dedicated to providing exceptional guest service, we can't wait to hear from you! Lodgco Hospitality has set the standard for hospitality success for three decades, committed to revenue growth and maximizing asset value while fostering a supportive environment for employees. Join us in elevating hotel operations and maximizing profitability.
Requirements
- Excellent communication, both verbal and written
- Strong computer skills and phone etiquette
- Ability to multi-task
- Flexibility with schedule
- Satisfactory criminal background screening required
- Valid driver’s license with safe driving record may be required
Nice To Haves
- Hotel or customer service experience is preferred
- Ability to learn quickly and work in a fast-paced position with constant guest interaction
Responsibilities
- Perform guest registrations (check ins & check outs), room assignments, and special requests
- Understanding of daily hotel operations, policies, procedures, and internal rules
- Knowledge of Brand’s operating systems and Brand’s customer loyalty programs
- Familiar with guest rooms, locations, amenities, features, and all other services offered
- Knowledge of room rates, packages, discounts, and promotions
- Ensure proper credit when checking out guest(s) and handle late charges accordingly
- Knowledge of cash handling and bank procedures to check out all guest(s)
- Bank out at end of shift by following drop procedures
- Answer phones, handle mail, and take messages
- Assist guests with problems and questions; ensure all guest problems are resolved
- Knowledge about the city, local area, and attractions
- Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
- Know all emergency procedures and the proper action to take
- Operate safe deposit boxes
Benefits
- Career development & training
- Paid time off
- Travel and hotel discounts
- 401(k) with company match
- Health, Dental & Vision insurance options
- Hourly incentive programs
- And more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
