Front Desk Agent - Marriott
About The Position
CUSA, LLC, a successful hotel management company, is seeking a Front Desk Agent for the Fairfield Inn and Suites Ames. The ideal candidate will demonstrate the ability to work independently while providing excellent guest service. This role is responsible for following basic account procedures to ensure hotel procedures are complete and accurate. Guest security and safety are paramount, and the Front Desk Agent plays a crucial role in ensuring every guest has a pleasant, safe, and secure stay. The position also involves answering guest questions and making recommendations about the hotel and local area, all while adhering to hotel policies and procedures. A background check will be completed on all applicants.
Requirements
- Ability to work independently.
- Ability to provide excellent guest service.
- Ability to follow basic account procedures.
- Understanding of guest security and safety.
- Ability to answer guest questions.
- Ability to make recommendations about the hotel and local area.
- Adherence to hotel policy and procedures.
- Must pass a background check.
Responsibilities
- Provide excellent guest service.
- Work independently.
- Follow basic account procedures to assure the hotel's procedures are complete and accurate.
- Ensure guest security and safety.
- Answer guest questions.
- Make recommendations about the hotel and local area.
- Complete job duties in conjunction with the hotel's policy and procedures.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
