Full Time Front Desk Agent

The Singer Oceanfront Resort•Riviera Beach, FL

1d•Onsite

About The Position

The Singer Oceanfront Resort, located on a pristine, four-mile stretch of Singer Island, Florida, is a reimagined beach escape offering an unmatched retreat on the Atlantic Coast. Formerly the Hilton Singer Island Oceanfront/Palm Beaches Resort, the property has undergone a top-to-bottom transformation, featuring 223 well-appointed guestrooms and suites, all with private outdoor balconies. The resort aims to reshape the leisure Palm Beach getaway by weaving together rich local heritage, casual oceanfront elegance, and warm hospitality. As a team member, you will work in a beautiful and serene environment, providing outstanding service to guests from all over the world, with opportunities for professional growth and advancement within the organization. The Front Desk Agent role is for a people-oriented individual with a passion for hospitality, acting as the friendly face that welcomes and assists guests throughout their stay. This role involves creating exceptional guest experiences from seamless check-ins to providing valuable local recommendations, ensuring guests feel cared for and valued. It requires thriving in a fast-paced environment, excellent communication skills, and a genuine desire to exceed guest expectations, making a lasting impact in a dynamic and rewarding hospitality environment.

Requirements

High school diploma or equivalent
Prior cash handling experience necessary
Exceptional communication skills
Very good computer skills
Ability to work flexible hours including weekends and holidays
Strong problem-solving skills
Ability to multitask and work in a fast-paced environment

Nice To Haves

Experience in customer service is preferred
Knowledge of hotel or resort operations is a plus
OnQ experience preferred

Responsibilities

Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
Provide information about hotel facilities, services, and local attractions.
Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
Process guest payments and maintain accurate records.
Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
Maintain the cleanliness and organization of the front desk area.
Assist in administrative tasks, such as answering phone calls and handling reservations.