Full Time Front Desk Agent

The Singer Oceanfront Resort•Riviera Beach, FL

52d•Onsite

About The Position

The Singer Oceanfront Resort is seeking a Front Desk Agent to join their team. This role is at the forefront of creating exceptional guest experiences, welcoming and assisting guests throughout their stay. The Front Desk Agent will handle seamless check-ins, provide local recommendations, and ensure guests feel cared for and valued. This position is ideal for individuals who thrive in a fast-paced environment, possess excellent communication skills, and have a genuine desire to exceed guest expectations.

Requirements

High school diploma or equivalent
Prior cash handling experience necessary
Exceptional communication skills
Very good computer skills
Ability to work flexible hours including weekends and holidays
Strong problem-solving skills
Ability to multitask and work in a fast-paced environment

Nice To Haves

Experience in customer service is preferred
Knowledge of hotel or resort operations is a plus
OnQ experience preferred

Responsibilities

Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
Provide information about hotel facilities, services, and local attractions.
Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
Process guest payments and maintain accurate records.
Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
Maintain the cleanliness and organization of the front desk area.
Assist in administrative tasks, such as answering phone calls and handling reservations.