Part Time Front Desk

Engage Hospitality•Broomfield, CO

1d•Onsite

About The Position

Front Desk Agents and Night Auditors are responsible for providing professional guest service and supporting the daily operations of the front desk. This role involves greeting guests, managing check-in/check-out, handling reservations, maintaining accurate records, and ensuring smooth hotel operations. The position requires a professional appearance, a positive attitude, and the ability to provide courteous and efficient service. Employees are expected to adhere to all company policies and procedures, work scheduled shifts (including evenings, weekends, holidays, and overnight shifts), and demonstrate reliability, attention to detail, and multitasking abilities. The role also emphasizes upholding Hyatt's core values, including delivering exceptional guest experiences, treating others with respect, maintaining high standards, working collaboratively, and demonstrating integrity.

Requirements

Professional appearance and positive attitude
Courteous and efficient service to guests and coworkers
Follow all Company policies and procedures
Work scheduled shifts, including evenings, weekends, holidays, and overnight shifts as required
Demonstrate reliability, attention to detail, and the ability to multitask
Standing for extended periods
Occasional walking, reaching, and bending
Use of computers, phones, and office equipment
Deliver exceptional guest experiences
Treat guests and colleagues with respect and professionalism
Maintain high standards of cleanliness, safety, and quality
Work collaboratively to achieve hotel goals
Uphold Hyatt's commitment to diversity, inclusion, and integrity

Responsibilities

Greet guests and assist with check-in and check-out procedures
Process guest registrations, room assignments, and verify rates and length of stay
Handle reservations and assist with maximizing occupancy
Maintain accurate guest accounts and records
Balance cash drawers and ensure accurate shift transactions
Perform night audit duties, including reviewing and reconciling daily reports (night shift)
Respond to guest questions, requests, and concerns in a timely and professional manner
Communicate with other departments to support smooth hotel operations
Follow all safety, security, and cash-handling procedures
Maintain a clean and organized front desk area
Support a safe and respectful work environment
Perform other duties as assigned by management