Front Desk Agent - Waterpark
About The Position
At Kalahari Resorts & Conventions, we don’t just create vacations, we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality. But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, communities, treating people like family, giving back generously, and creating spaces where everyone feels valued. Through our partnership with Charity: Water, we’re also committed to bringing clean water to one million people in Africa. Kalahari Resorts & Conventions is seeking a Waterpark Front Desk Agent. In this role, you are responsible for maintaining the monetary funds of the waterpark fees, preparing reliable daily financial information, assisting guests, and processing them (indoors and outdoors) as well as Treetop Play areas and communicating all omissions and deviations to appropriate management. As part of our leadership team, you’ll embody our Promise to Lead with Love guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. Your professionalism and helpful attitude will set the tone for a positive overall impression of the Kalahari.
Requirements
- Follow correct credit handling procedures; process orders by recording order and computing bill.
- Keep an open line of communication with all departments and keep them posted on what is happening in the department.
- A leadership style rooted in collaboration, respect, and service to others.
Responsibilities
- Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
- Follow correct credit handling procedures; process orders by recording order and computing bill.
- Be able to perform credit card and room charge transactions
- Keep an open line of communication with all departments and keep them posted on what is happening in the department.
- Participate as a team and use core values and service expectations listed in the Kalahari Promise daily.
Benefits
- Career growth opportunities with promotion from within
- 401(k) matching, paid time off, and holiday compensation
- Health, dental, and vision coverage for full-time associates
- Employee appreciation events, discounts, and perks at all resorts
- Education assistance programs to help advance your career
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
