Front Desk Agent - PBX

The Palms Hotel & Spa•Miami Beach, FL

7d•Onsite

About The Position

The Front Desk Clerk is a member of the Front Office team. S/he is responsible for checking in all arriving guests and checking out all departing guests. Additionally the Front Desk Agents shall maintain and promote hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills in operating the various hotel property management systems, accurately handle cash and charges. A special inclination towards customer service with a special focus on etiquette is of the utmost importance.

Requirements

Be courteous
Show genuine care for all co-workers and guest(s)
The ability to work well in a team environment
Proficient in the English language.
Must be able to handle a multitude of tasks in an intense, ever-changing environment.
Maintain a professional appearance and manner at all times.
Possesses excellent people skills, an energetic personality and superior listening skills.
Has strong orientation towards customer service with a special focus on etiquette.
The ability to always be courteous, friendly and professional.
Instills a can do attitude in all team members and promotes team work between departments.
Excellent time management skills.
Exceptional detail in follow-up.
Creative problem solving skills.
Ability to quickly evaluate alternative and decide on a plan of action.
Instills a calm, organized approach in all situations.
Previous front desk experience preferred, hotel experience required.
A true desire to satisfy the needs of others in a fast paced environment.
Excellent verbal communication skills.
Ability to work well alone and in a team.

Nice To Haves

Second language is an asset.

Responsibilities

Check in all arriving guests and check out all departing guests.
Provide Guests with a detailed orientation about the hotel and the hotel facilities.
Anticipate Guest needs.
Responds to all guest inquiries and guest requests.
Receive reservations for accommodation from guest, either in person or by telephone, fax or email
Provide tourist information to guests
Handle enquiries and special requests from guests
Accept messages and faxes for guests
Calculate guests' bills and issue receipts upon payment
Perform cashier duties, cash travelers cheques and exchange foreign currency
Follow in-house procedures to help ensure the security of guests and employees
Cover the AYS and PBX whenever necessary.