Front Desk Agent/Night Auditor - Doubletree by Hilton Berkeley Marina

Horseshoe Bay Resort • Berkeley, CA

4d • Onsite

About The Position

We are seeking a Front Desk Agent/Night Auditor to join the DoubleTree by Hilton Berkeley Marina team. This full-time position requires a passion for hospitality, enjoyment of working with people, and the ability to thrive in a dynamic environment. The role involves providing exceptional customer service, managing guest check-ins/check-outs, handling reservations and payments, and performing essential Night Audit duties.

Requirements

• Excellent communication, organizational, and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Strong computer skills and the ability to learn hotel operating systems.
• Must be dependable, professional, and able to work independently.

Nice To Haves

• Previous hotel Front Desk or customer service experience is preferred.
• Previous Night Audit experience is preferred but not required; training will be provided for the right candidate.

Responsibilities

• Welcome guests with exceptional hospitality and provide outstanding customer service.
• Efficiently process guest check-ins, check-outs, reservations, and payments.
• Answer telephone calls and respond to guest inquiries in a professional manner.
• Resolve guest concerns promptly while ensuring a positive guest experience.
• Perform Night Audit responsibilities, including balancing daily transactions, completing financial reports, and preparing the hotel for the next business day.
• Maintain accurate cash handling and guest account records.
• Follow Hilton brand standards, hotel policies, and safety procedures.
• Work collaboratively with all hotel departments to ensure exceptional guest satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed