Front Desk Agent/Night Auditor - Doubletree by Hilton Berkeley Marina

Crescent Careers • Berkeley, CA

4d • Onsite

About The Position

We are seeking a Front Desk Agent/Night Auditor to join the DoubleTree by Hilton Berkeley Marina team. This full-time position requires a passion for hospitality, enjoyment of working with people, and the ability to thrive in a dynamic environment. The role involves welcoming guests with exceptional hospitality, providing outstanding customer service, and efficiently managing various front desk operations. A key part of the role includes performing Night Audit responsibilities, ensuring accurate financial balancing and preparation for the next business day. Collaboration with all hotel departments is essential to guarantee exceptional guest satisfaction.

Requirements

• Excellent communication, organizational, and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Strong computer skills and the ability to learn hotel operating systems.
• Must be dependable, professional, and able to work independently.

Nice To Haves

• Previous hotel Front Desk or customer service experience is preferred.
• Previous Night Audit experience is preferred but not required; training will be provided for the right candidate.

Responsibilities

• Welcome guests with exceptional hospitality and provide outstanding customer service.
• Efficiently process guest check-ins, check-outs, reservations, and payments.
• Answer telephone calls and respond to guest inquiries in a professional manner.
• Resolve guest concerns promptly while ensuring a positive guest experience.
• Perform Night Audit responsibilities, including balancing daily transactions, completing financial reports, and preparing the hotel for the next business day.
• Maintain accurate cash handling and guest account records.
• Follow Hilton brand standards, hotel policies, and safety procedures.
• Work collaboratively with all hotel departments to ensure exceptional guest satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed