Front Desk Agent - Night Audit Part Time

Comfort Suites Meridian•Meridian, ID

8d•Onsite

About The Position

We are seeking an ambitious, dependable, self-starting and customer service driven Front Desk Agent to join our team! The candidate must have flexible availability that includes working weekends and holidays. This is a Part Time Night Audit position, typically Tuesday - Thursday, 10 pm - 6 am, with the possibility of a 4th night. The primary function of this role is to provide sales and customer service related to guest registration, reservations, and revenue collections, ensuring guests have a safe and secure stay with friendly and attentive service. This position requires flexibility, as shifts will vary and the candidate must be able to work weekends and holidays.

Requirements

High School Diploma or Equivalent
Excellent communication skills
2 to 3 years of Hotel Front Desk Experience.
Must be able to sit or stand for long periods of time.
Must be physically able to occasionally grasp, grip, pull, push, twist, turn and lift boxes, which average around 25-30 pounds each.

Nice To Haves

Must have flexible availability that include working weekends and holidays
Must be team environment “Green” focused

Responsibilities

Serve internal and external guests in a positive, professional manner.
Follow all guidelines on confidentiality.
Be responsible for quality, accuracy, timelines, reliability and thoroughness of work performed.
Develop and maintain positive working relationships with other employees.
Communicate effectively, both verbally and written.
Provide and respond to information needs of management and co-workers.
Promote teamwork.
Be punctual and reliable.
Provide courteous guest service and respond promptly to guest questions, complaints or requests.
Organize reservations for the day’s arrivals.
Check for duplicate reservations and determine special room requests.
Pre-block special request rooms.
Perform front desk functions including check-ins, checkouts, reservations, answering phones, providing wake-up calls, etc.
Check-in guests following credit policies.
Ensure guest problems are resolved and followed through in a timely manner.
Understand the operation of the property management system.
Provide information concerning hotels, facilities and functions, as well as their location.
Assist staff with property events when in need to assure guest satisfaction.
Provide security for guests by maintaining confidentiality of guest information.
Be familiar with property security and key control procedures, as well as fire safety procedures.
Perform additional tasks assigned by property management.
Process all reservation requests in a friendly and efficient manner.
Process all guest registration and checkouts promptly.
Complete paperwork necessary for front desk operations (registration cards, folios, credit cards vouchers, cash reports, room reports, etc.).
Provide efficient switchboard services, including handling of messages, mail, wake-up calls, and other guest services.
Account for all receipts, paid outs, and charge funds as specified.
Audit and balance all cashiers reports and cash drawers.
Perform front office posting and filing procedures as directed.
Maintain cleanliness and order to the front office areas.
Provide accurate information to housekeeping, such as house counts, room status, or guest service requirements.
Make sure service goals are being met.
May be required to work nights, weekends and holidays.
May be required to stand for long periods of time.