Front Desk Agent & Night Audit Cover
About The Position
We are seeking a friendly, professional, and detail-oriented Front Desk Agent / Night Auditor to join our team at our seasonal hotel in the Canadian Rockies. This hybrid role combines guest-facing front desk service with overnight night audit responsibilities and plays a vital role in ensuring an exceptional guest experience and accurate daily reporting. As a key member of the guest services team, you will be the first point of contact for guests during front desk shifts and the sole overnight representative of the hotel during night audit shifts. This position requires strong customer service skills, attention to detail, and the ability to work independently.
Requirements
- High school diploma or equivalent
- 1–2 years of customer service or hospitality experience
- Strong organizational, multitasking, and problem-solving skills
- Proficiency with computers, data entry, and Microsoft Excel
- Excellent written and verbal communication skills
- Ability to work under pressure and handle guest issues professionally
- Must be available for both daytime/evening and overnight shifts
Nice To Haves
- night audit experience is an asset
Responsibilities
- Greet guests and provide a warm, welcoming first impression
- Check guests in and out and process payments
- Answer phones and respond to guest inquiries
- Make and modify reservations
- Handle guest complaints and resolve issues professionally
- Update guest accounts and records
- Book tours and coordinate with other departments
- Perform basic administrative tasks such as filing and data entry
- Complete night reconciliation of all revenue-based transactions
- Reconcile non-cash transactions for all departments
- Cross-reference till tapes and balance daily cash-outs
- Enter data into required reports (labour, category, maintenance, cabin, etc.)
- Process refunds, adjustments, and over/short discrepancies
- Troubleshoot basic Excel formulas and data entry issues
- Notify supervisors of discrepancies or concerns
- Respond to guest concerns in a timely and professional manner
- Cross-sell and promote hotel, restaurant, and retail offerings
- Assist tour directors and bus drivers with high-service retail purchases
- Ensure the main lodge is secured and cleared of staff
- Conduct perimeter and security checks
- Monitor staff accommodation areas overnight
- Work independently without supervision
- Perform other duties as assigned
Benefits
- Wages: $17/hour (Front Desk) · $18/hour (Night Audit) plus bonuses
- Staff Accommodation: Available for employees 18+ at $4.41 per day
- Completion Bonus: $1 bonus for every hour worked upon contract completion, plus an additional bonus covering the cost of rent
- Referral Bonus: $500 if both your contract and your referral’s contract are completed
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
