Front desk/Gallery host at Hyatt Place Boulder CO

Hotel Equities • Boulder, CO, US, CO

23h • $19 - $20 • Onsite

About The Position

The Front Desk Agent/ Gallery Host at Hyatt Place Boulder, CO serves as the primary point of contact for guests at our accommodation facility, ensuring a welcoming and efficient check-in and check-out experience. This role is pivotal in creating a positive first impression and maintaining high standards of customer service throughout the guest's stay. The Front Desk Agent manages reservations, processes payments, and addresses guest inquiries and concerns promptly and professionally. They collaborate closely with other departments to ensure seamless communication and guest satisfaction. Ultimately, this position contributes significantly to the overall guest experience and the reputation of the establishment.

Requirements

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in hospitality or accommodation services.
• Basic computer skills and familiarity with reservation or property management systems.
• Strong communication skills in English, both verbal and written.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Demonstrated ability to handle cash and process payments accurately.

Nice To Haves

• Experience using hotel management software such as Opera, Maestro, or similar platforms.
• Additional language proficiency beyond English.
• Certification in hospitality or customer service training.
• Knowledge of local area attractions and transportation options.

Responsibilities

• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Manage guest check-in and check-out processes efficiently using property management software.
• Handle reservations, cancellations, and modifications accurately and promptly.
• Respond to guest inquiries, requests, and complaints in a courteous and timely manner.
• Maintain accurate records of guest information and payment transactions.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready and issues are resolved.
• Provide information about hotel services, local attractions, and transportation options.
• Ensure compliance with all hotel policies and procedures, including safety and security protocols.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED