Gallery Host - Front Desk, Hyatt Place Columbus/OSU
About The Position
The Gallery Host - Front Desk position at Hyatt Place Columbus/OSU is responsible for greeting and registering guests, assigning rooms, issuing room keys and important information, making reservations, and checking room availability. This role also involves verifying credit card authorization or collecting cash payments, answering the main telephone line, reviewing guest accounts and charges upon check-out, and maintaining constant contact with housekeeping and maintenance departments to address guest issues or concerns. The primary goal is to ensure complete guest satisfaction and to ensure daily checklists are completed. The role also includes completing any direct assignments from the Manager.
Requirements
- Strong oral communication skills.
- Professional, courteous attitude.
- Moderate computer skills.
- Ability to work in high-paced environment.
- Strong Customer Service skills.
- Ability to Multitask.
Responsibilities
- Greet, register, and assign rooms to guests.
- Issue room keys and important information to guests.
- Make reservations and check room availability.
- Verify credit card authorization or collect cash payment for all guests.
- Answer main telephone line and transfer to proper departments or guest rooms.
- Review guest accounts and charges upon guest check-out.
- Maintain constant contact with housekeeping and maintenance departments with guest issues or concerns.
- Ensure complete guest satisfaction.
- Ensure daily checklists are completed.
- Complete any direct assignment from Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
