Front Desk Admitter

Steinberg Diagnostic Medical Imaging•Henderson, NV

About The Position

Greets and interviews patients at the intake area, obtaining and updating demographic and insurance information. Maintains a high level of security when releasing patient information to approved persons. Answers phones and questions from patients, doctor’s offices, and families, directing calls to appropriate departments. Schedules and verifies patient appointments as needed. Communicates effectively with other departments regarding their patients. Verifies current ID, insurance cards, and all needed paperwork are in the EMR and updated when registering the patient for that date of service. Verifies all ordering information with the patient and the referral. Checks for proper authorization as needed, ensuring all forms/waivers are complete and have appropriate signatures. Collects and updates co-payments, issues receipts, allocates payments, and follows workflows for voiding and/or refunding payments. Maintains a 2% error rate when dealing with report and billing information. Prints medical records upon request. Ensures SDMI Core Values are used when handling everyday concerns or issues with patients or staff. Must have strong Customer Service skills. Must be able to maintain a positive team atmosphere when working with other employees in the facility. Must stay adaptable to change and be able to take initiative when identifying any issues. Must be able to communicate with their direct supervisor, the Assistant Office Manager. May contact the Office Manager as needed. Performs all duties of the Front Office Receptionist. May help other departments as needed. May also perform other job-related duties for the efficient operation of SDMI.

Requirements

High school graduate or equivalent.
One (1) year of experience in admissions in a hospital or medical office setting.
Strong customer service skills.
Knowledge of office theories and principles.
Knowledge of medical and insurance terminology.
Knowledge of insurance carriers and reimbursements.
Ability to complete or direct the completion of an occurrence report within 24 hours of an event/occurrence/risk.
Ability to establish and maintain effective working relationships with all personnel.
Ability to communicate with a wide variety of people from diverse socio-economic and ethnic backgrounds under stressful conditions.
Ability to use equipment effectively, efficiently, and safely.
Ability to perform basic mathematical computations.
Ability to use computers and related software applications.
Ability to use standard office equipment such as phones, copiers, and facsimiles.
Typing speed of 45 words per minute.
10-key proficiency.
Skill in organizing time to accommodate changes in workload and assignments.
Skill to pay attention to details and accuracy.
Ability to respond positively to changes in assignments and priorities.
Ability to work as an effective team member.
Ability to identify hazardous material in the immediate work area.
Knowledge of and adherence to all SDMI safety and evacuation guidelines, policies & procedures.
Willingness to participate in cross-training activities.
Responsibility for updating knowledge of current SDMI department policies, procedures, protocol, and practices.
Punctuality and a satisfactory attendance record.
Ability to take full responsibility for all functions within the job description and ensure completion before leaving shift.
Ability to communicate effectively when follow-up is needed.
Must pass a background check and have no CMS disqualifying events.

Nice To Haves

Medical experience preferred.
Computer experience preferred.
May be required to work at other facilities if needed.
Other duties as assigned.

Responsibilities

Greet and interview patients at the intake area.
Obtain and update demographic and insurance information.
Maintain patient information security.
Answer phones and respond to inquiries from patients, doctor's offices, and families.
Direct calls to appropriate departments.
Schedule and verify patient appointments.
Communicate with other departments regarding patients.
Verify patient identification, insurance cards, and necessary paperwork in the EMR.
Verify ordering information with the patient and referral.
Check for proper authorization and ensure forms/waivers are complete with signatures.
Collect and update co-payments, issue receipts, and allocate payments.
Follow workflows for voiding and/or refunding payments.
Maintain a 2% error rate in report and billing information.
Print medical records upon request.
Adhere to SDMI Core Values in interactions with patients and staff.
Maintain a positive team atmosphere.
Adapt to change and take initiative to identify and address issues.
Communicate with direct supervisor (Assistant Office Manager) and Office Manager.
Perform duties of the Front Office Receptionist.
Assist other departments as needed.
Perform other job-related duties for efficient operation of SDMI.
Comply with all privacy and security standards as set out by HIPAA.
Protect patient health information and confidentiality.
Treat all received information as confidential and privileged.
Safeguard computer password.