Front Desk Administrative Support (Administrative Specialist II)-61007381

State of South Carolina • York County, SC

3d • Onsite

About The Position

This position is headquartered at the Rock Hill Health Department (York County). Under general supervision, performs administrative support duties for client service. Implements and adheres to agency/program policies and procedures for efficient service delivery. Provides quality customer service and maintains strict confidentiality. Meets, interviews and directs public health clients in accordance with program and agency policies. Answers telephones and schedules appointments or directs callers to the appointment line if necessary. Provides front office/reception duties. Provides support for Administrative Program staff and Nursing staff as directed. Processes information, enters client information into applicable electronic applications, and completes medical record duties for clinic and audit purposes as needed. Provides support in medical records, including Medical Record release procedures in the Electronic Health Record (EHR) and intake of outside records. Follows established guidelines around customer service and cultural competency. Attends relevant program and agency training and meetings. Ensures necessary materials and resources are utilized. Prepares and submits reports as directed by supervision. Performs other related duties and special projects as assigned, including required travel if requested, and responds as directed during emergencies which may occur outside normal work hours, and travel if requested.

Requirements

• A high school diploma. Related clerical experience may be substituted for a high school diploma.
• Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.
• Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered in meeting the minimum qualifications, subject to approval by the SCDPH Chief Human Resources Officer, or their delegate.

Nice To Haves

• High School diploma or GED and (1) year of medical office/clinical clerical office experience.

Responsibilities

• Perform Administrative Support duties for client service.
• Implement and adhere to agency/program policies and procedures for efficient service delivery.
• Provide quality customer service and maintain strict confidentiality.
• Meet, interview and direct public health clients in accordance with program and agency policies.
• Answer telephones and schedule appointments or direct callers to appointment line if necessary.
• Provide front office/reception duties.
• Provide support for Administrative Program staff and Nursing staff as directed.
• Process information, enter client information into applicable electronic applications, and complete medical record duties for clinic and audit purposes as needed.
• Provide support in medical records, including Medical Record release procedures in the Electronic Health Record (EHR) and intake of outside records.
• Follow established guidelines around customer service and cultural competency.
• Attend relevant program and agency training and meetings.
• Ensure necessary materials and resources are utilized.
• Prepare and submit reports as directed by supervision.
• Perform other related duties and special projects as assigned, including required travel if requested.
• Respond as directed during emergencies which may occur outside normal work hours, and travel if requested.

Benefits

• 15 days Annual (Vacation) Leave per year
• 15 days Sick Leave per year
• 13 Paid Holidays
• Paid Parental Leave
• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children.
• S.C. Deferred Compensation Program available
• Retirement benefit choices: State Retirement Plan (SCRS) or State Optional Retirement Program (State ORP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED