Front Desk Administrative Assistant

TEKsystems•Golden, CO

1d•$20 - $22•Onsite

About The Position

We are seeking a motivated and customer-focused Medical Front Desk Receptionist / Administrative Assistant to support a fast-paced medical practice. This role serves as the first point of contact for patients and plays a critical part in ensuring a positive patient experience while supporting clinical and administrative operations. The ideal candidate is career-driven, detail-oriented, and experienced in a healthcare front office environment.

Requirements

Minimum 1 year of healthcare front desk or administrative experience (dental experience considered)
At least 1 year of Epic EHR experience
High School Diploma or equivalent required
Ability to operate a multi-line telephone system efficiently
Strong critical thinking skills, particularly in identifying insurance issues and scheduling specialized appointments (e.g., INR checks)
Working knowledge of Epic to determine appropriate office locations and provider availability
Professional, patient-focused demeanor with excellent customer service skills

Nice To Haves

Bilingual skills a plus

Responsibilities

Greet and assist all patients and visitors in a professional and courteous manner upon arrival
Verify insurance eligibility, referrals, and demographic information prior to physician visits
Ensure patient registration records are accurate, complete, and up to date in the EHR system
Maintain and manage physician schedules, ensuring proper appointment scheduling and confirmations
Schedule and coordinate appointments for 15 physicians and 7 mid-level providers
Answer multi-line telephones, triage incoming calls, take accurate messages, and provide timely information to patients, physicians, and staff
Coordinate appointment rescheduling as needed to support clinic operations
Assist with urgent medication refill requests and urgent medical records requests
Relay messages and critical information to appropriate physicians and staff promptly
Post patient payments and co-pays accurately
Maintain a balanced daily batch and ensure financial accuracy