Front Desk Administrative Assistant

RDM Holding Company•Kochville Township, MI

3d•Onsite

About The Position

SERVPRO Team Miller is the leading SERVPRO team in the country, recognized as Franchise of the Year in 2020 and consistently ranking in the top 10 nationally. With extensive operations across Michigan, Indiana, Illinois, and Florida, they serve major metropolitan areas including Metro Detroit, Saginaw/Midland Counties, Fort Wayne, Indianapolis, Chicago, and Miami. As a family-owned and operated business, SERVPRO Team Miller fosters a strong team-oriented culture that prioritizes internal growth, training, and certifications for its employees. The Front Desk Administrative Assistant role is crucial for maintaining efficient office operations and ensuring effective communication with customers, stakeholders, and team members. This position involves managing customer calls, job documentation, and general office duties such as filing, answering phones, and data entry. The ideal candidate is someone who thrives in challenging situations, enjoys interacting with people, possesses excellent communication and multitasking skills, is self-motivated, and highly dependable.

Requirements

2+ year(s) of administrative or office-related experience and business experience
Working knowledge of current business software technologies is required
Customer service experience
Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
Ability to remain calm and professional during tense or stressful situations
Excellent organizational skills and strong attention to detail
Very self-motivated and goal-oriented
Capability to work in a fast-paced, team-oriented office environment
Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
Ability to learn new software
Ability to successfully complete a background check subject to applicable law