Front Administration - Punta Gorda/Port Charlotte

Suncoast Skin Solutions•Punta Gorda, FL

7d•$19 - $22

About The Position

The Front Desk Administration role serves patients by greeting and assisting them while facilitating efficient and timely entry into the office. It supports the office’s administrative functions with the goal of providing excellent patient care and quality customer service. The position is full-time and requires regional travel as needed. The role includes front-desk and administrative work such as answering phones, scheduling appointments, handling patient and insurance information, processing payments and charges, scanning records, managing follow-up and recall appointments, and balancing daily business. It also requires professional conduct, effective communication, confidentiality, accurate documentation, and adherence to applicable healthcare regulations and company policies.

Requirements

High school diploma.
Knowledge of computer programs and EMR systems.
Basic computer skills and a minimum typing speed of 45 words per minute.
Excellent verbal communication skills.
Ability to use clinical terminology appropriately.
Ability to recognize and respect cultural diversity and adapt communication to an individual’s ability to understand.
Professional and pleasant telephone etiquette.
Compassion, empathy, and mutual respect toward patients and coworkers.
Consistent attendance, punctuality, and adherence to time-clock procedures.
Ability to perform repetitive tasks while maintaining focus.
Ability to adapt to change and manage time effectively.
Ability to multitask and remain calm under pressure.
Attention to detail, organization, initiative, persistence, and follow-through.
Problem-solving, strategic thinking, creativity, and analytical skills.
Clear and concise communication and listening skills.
Ability to learn quickly and accept advice and constructive criticism.
Strong work ethic, honesty, integrity, flexibility, and a positive attitude.
Ability to sit, stand, and walk for prolonged periods; perform repetitive head, neck, hand, wrist, and arm movements; read, write, and type extensively; use office administrative equipment frequently; and lift up to 25 pounds.
Ability to travel occasionally.

Nice To Haves

Knowledge of customer service.
A minimum of one year of experience in a clinical administrative and customer service field.

Responsibilities

Greet patients in a professional and friendly manner.
Answer phones within a maximum of three rings and schedule appointments.
Verify and scan insurance cards and driver’s licenses.
Provide patients with appropriate literature and information forms, and check that forms are accurate and complete.
Review patient benefits and eligibility at check-in and check-out.
Enter accurate patient demographic and financial information.
Run insurance eligibility checks and determine whether referrals or authorizations are needed.
Obtain required referrals or authorizations before patients are seen.
Collect appropriate patient payments and balances owed.
Enter charges and payments into the billing system.
Scan encounters, clinical notes, and operative notes into the system.
Schedule follow-up appointments.
Work no-show, cancellation, and recall reports.
Ensure full utilization of providers’ schedules.
Balance end-of-day cash, checks, and credit card transactions with encounter forms.
Generate daily batch reconciliations for Manager/Accounting review.
Provide backup for check-in and check-out.
Keep the waiting room neat and tidy.
Attend team meetings and mandatory in-service training and education.
Maintain confidentiality, document accurately, and follow guidelines for releasing patient information.
Conduct work within the scope of education, training, and personal capabilities, and in accordance with the Employee Handbook.
Maintain awareness of federal and state healthcare legislation and regulations, including OSHA, HIPAA, and CLIA.