Front Desk Admin

Pathways to Life • Greensboro, NC

13d • Onsite

About The Position

Be the Welcoming Face of a Team That Changes Lives At Pathways to Life, every person who walks through our doors is taking a brave step toward recovery, wellness, and independence. As our Front Desk Admin, you'll be the first face they see and the first voice they hear — setting the tone for their entire experience with us. This isn't just an administrative role. It's a mission-critical position at the heart of a fast-paced, collaborative behavioral health clinic, where your organization and compassion directly support people rebuilding their lives. If you're looking for work that matters, we want to meet you. About Pathways to Life Pathways to Life provides comprehensive behavioral health services — mental health and substance use treatment — delivered with dignity, cultural humility, and evidence-based care. Our Greensboro office brings together clinicians, care coordinators, and administrative leadership in a true multidisciplinary team, working side by side to ensure every member receives timely, personalized support.

Requirements

• High school diploma or equivalent
• 1–3 years of administrative, medical office, or healthcare support experience
• Excellent organizational and time-management skills
• Polished, professional communication and customer service skills
• A track record of handling sensitive information with discretion and integrity

Nice To Haves

• Experience in behavioral health, healthcare, or human services
• Familiarity with scheduling systems or electronic health records (EHR)
• Comfort working in a fast-paced service environment
• Strong Google Workspace skills (Calendar, Gmail, Docs, Sheets, Drive)

Responsibilities

• Serve as the first point of contact for individuals and families seeking services
• Create a warm, respectful, and reassuring environment from the moment someone walks in
• Answer calls and inquiries with professionalism and confidentiality
• Guide members through intake and connect them to the right staff
• Manage and coordinate calendars for providers and staff
• Schedule appointments, handle changes, and send confirmations/reminders
• Handle filing, data entry, and document management with accuracy
• Maintain records and safeguard confidential/protected information
• Track office supplies and manage ordering
• Support compliance and documentation workflows
• Collaborate daily with clinicians, care coordinators, and leadership
• Help bridge communication across departments
• Bring professionalism and positive energy to a mission-driven team

Benefits

• Purpose-driven work — every day, you'll play a part in someone's recovery journey
• A genuinely supportive team culture built on collaboration, not competition
• Front-row access to a skilled, multidisciplinary behavioral health team
• Room to grow — both professionally and personally

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED