Candlewood Suites Lexington - Front Desk 3rd Shift - Night Auditor

Rainmaker Team•Lexington, KY

11d•Onsite

About The Position

Candlewood Suites Lexington located at 603 Adcolor Drive in Lexington, KY is looking for a dependable Front Desk associate who can work 3rd shifts from 11pm to 7am. Full time hours are available in a relaxed atmosphere with a great company in Rainmaker Hospitality. Introduction: We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Requirements

Previous experience as a front desk agent or in a customer service role is preferred
Strong communication and interpersonal skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
Flexibility to work evenings, weekends, and holidays as needed

Responsibilities

Manage reservations and check guests in and out using a computerized system
Handle guest requests, such as booking tours or making restaurant reservations
Assist with check-in and check-out processes, including handling payments and issuing keys
Answer phone calls and respond to online inquiries in a timely and professional manner
Assist with organizing and setting up events and meetings
Handle guest complaints and concerns with grace and professionalism
Perform light cleaning duties, such as wiping down counters and restocking supplies
Other duties as assigned