Front Counter 2 - Summer (Sessional)

University of British Columbia • Vancouver, BC

2d • Onsite

About The Position

Performs duties related to the every day operation of the Accommodation Office including but not limited to reservations, guest registration, billing and payment arrangements.

Requirements

• High school graduation, plus one year of related training, plus two years of related experience, or an equivalent combination of education and experience.
• Applicants must be available as of May 24, 2026 until August 31, 2026.
• Must be available to work day, afternoon, evening, and overnight shift, Monday through Sunday including weekends and holidays.

Nice To Haves

• High School graduation and one year of related training.
• High school graduation with courses in hospitality and customer service preferred.
• 2 years relevant experience or the equivalent combination of education and experience.
• One year office or hospitality experience or 6 months relevant UBC experience.
• Good verbal and interpersonal skills; excellent telephone manner.
• Demonstrated accuracy and attention to detail.
• Ability to type 45 wpm.
• Willing to work flexible day, evening and graveyard shifts.
• Available to work weekdays, weekends and holidays.

Responsibilities

• Guest registration, payment, and check-in/check-out.
• Handles cash and processes guest payments. Cross-checking daily deposit against postings.
• Provides information concerning conferences, accommodation, guest services, UBC campus, and tourism to guests.
• Handles keys and maintains a strict measure of control
• Encoding guest access cards through Ving.
• Initiates standard University emergency procedures when necessary (telephone to 911).
• Initiates night audit; a series of automatically generated reports through Opera.
• Sorts reports; forwarding these to appropriate departments.
• Inserts guest information into template letters for routine guest communication.
• Cross-checking and verifying that group and individual rates are posting correctly.
• Operates telephone switchboard and processes incoming calls.
• Receives and processes reservation requests by mail, e-mail, fax and telephone.
• Forwards cheques received to supervisor for posting.
• Inserts guest information into template letters for routine guest communication.
• Sends guests emails, faxes and posts charges and payments to guest accounts.
• Maintains and updates lost and found inventories.
• Performs general office duties including telephone reception, photocopying, faxing, invoice preparation, mail sorting and completion of routine correspondence.
• Prints automated daily conference schedules from EBMS, distributes to appropriate departments.
• Participates in registration services activities including on-site registration and preparing delegate kits (name badges, material collating etc.)
• Provides information to conference delegates regarding conference activities via email or telephone.
• Provides clerical support to Registration Services Coordinator, Director of Conference Services and Conference Coordinators.
• Count cash deposits
• Prepare daily deposit worksheets
• Process deposit summary & daily banking summary
• Prepare cash and process deposits
• Posts transactions in the accounts receivable ledger on property management system.
• Reviews, reconciles and if necessary corrects accommodation charges on accounts receivable accounts.
• Produces and processes invoices, statements and all related correspondence for A/R accounts.
• Responds to customer enquiries regarding accounts. Investigates and resolves complaints regarding discrepancies in consultation with Conference Services Managers and/or Front Desk Manager, initiates corrections when necessary.

Benefits

• Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, and/or Indigenous person.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED