Bilingual Spanish/English Front Administrative Assistant
About The Position
This position is the first face and voice with whom immigrants in our community will interact and you can help make sure they are received with welcome and dignity. This position will offer administrative clerical support for the World Relief Chicagoland’s Immigration Legal Services (ILS) department with limited additional support provided to the other departments of World Relief Aurora. This position is based in the WR Chicagoland Aurora office but may require covering days in the DuPage (Carol Stream) office as well. English/Spanish bilingual fluency, both written and verbal, is a non-negotiable requirement.
Requirements
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
- Cross-cultural experience including cross-cultural communication skills
- Ability to handle a large call volume
- Excellent problem-solving skills and flexibility to work in a frequently changing environment
- Strong attention to detail and organizational skills
- Strong self-starter skills and a desire to learn and grow
- Bilingual English/Spanish - fluency in written and oral communication including the ability to translate documents from Spanish to English and English to Spanish
- Flexibility to stay updated on changes to programs
Nice To Haves
- Strong inter-personal and cross-cultural communication skills exercised through previous cross-cultural experience
- Adaptability in the midst of constant change
- Committed to welcome the immigrant community, the general public, and other staff
- Highly organized and a willingness to multitask
- Proficiency with Microsoft Outlook, Word & Excel
- Associates degree preferred
Responsibilities
- Facilitate in-person and telephone intake of new and existing clients
- Answer and screen all incoming phone calls for the Aurora office and direct appropriately
- Manage/direct outgoing and incoming mail for ILS staff
- Take payments and fill out invoices in the Immigration database
- Provide additional administrative support to ILS Legal Representatives as needed
Benefits
- Competitive benefits package
- Employee discount program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
