Freshman Program Officer at the Faculty of Arts & Sciences

American University of Beirut•Lebanon, PA

12d•Onsite

About The Position

The Freshman Program Officer provides essential support to freshman students by clarifying university policies, assisting with course planning, and helping with registration. This role also involves overseeing orientation, managing the Mentorship Program, and organizing events for freshman students.

Requirements

Bachelor’s degree in any discipline plus 5 years of relevant experience or Master’s degree plus 3 years of relevant experience.
Proficiency with commonly used word processing, spreadsheet, and database software, including Microsoft Office.
Proficiency in both English and Arabic.
Strong initiative, attention to detail, and the ability to work independently with minimal supervision.
Excellent organizational and time management abilities.
Exceptional interpersonal and communication skills.

Nice To Haves

Additional language skills are considered an asset.

Responsibilities

Informs freshman and major-less students of university policies and procedures.
Verifies that freshman students have taken University placement tests.
Explains to freshman and major-less students the academic and administrative processes of the University as well as the expected standards of achievement.
Discusses program requirements with freshman students.
Guides students, in coordination with the Office of Student Affairs (OSA), to available university educational resources, accessible education, student employment, financial aid, and scholarships.
Guides freshman students through the Freshman Equivalence process.
Plans coursework schedules with freshman and major-less students with reference to their recommended study plan.
Assists freshman and major-less students in understanding the various types of petitions, deadlines, and procedures associated with registration and other academic activities.
Processes petitions associated with various academic activities such as late adding or dropping of courses, withdrawal, changing majors, or any other appeal.
Follows up on freshman and major-less student registration issues (capacity, IT issues, etc.).
Monitors student performance.
Maintains up-to-date student advising records on Argos, preserving student information confidentiality.
Protects students’ privacy of information.
Provides consultation specially at the semester-start and -end.
Monitors and tracks Freshman students’ academic progress within the program, evaluates their eligibility for advancement, and coordinates the promotion of students to the appropriate class level in accordance with institutional policies.
Assists the Admissions Office in reaching out to accepted freshman students before they confirm and answering their questions.
Reviews and updates orientation material for new freshman students.
Recruits mentors via outreach and interviews, trains mentors, assigns freshman students to mentors, and manages mentors throughout the year.
Submits requisitions for timely payment of mentors, evaluates the performance of mentors, and oversees all social media channels related to the freshman mentorship program.
Organizes social events for freshman students in collaboration with the mentors.
Serves as the main contact point for the freshman program.
Periodically reviews and proposes updates to the freshman program website, freshman guide, freshman program FAQ, and section of the catalogue pertaining to the freshman program.
Manages FIGs Modules.
Assists in the commencement exercises, UG open house along with other faculty and student related activities.
Prepares reports as needed by the FAS Students services Section.
Performs other related duties as requested.