French Reservation & Ticketing Agent

Auxillium LLC•Fort Lauderdale, FL

5d•$17 - $19•Hybrid

About The Position

Our client is a French low-cost, long-haul airline based at Paris Orly Airport. It operates a scheduled network between France and worldwide leisure destinations with a fleet of Airbus A350s. Our client offers three booking classes consisting of basic, smart and premium for its two cabin classes of service consisting of the airline’s premium economy class and the airline’s economy class. Our client flies nonstop from New York City to Paris, San Francisco to Papeete, Tahiti, and will soon start flying from Los Angeles to Paris Orly Airport.

Requirements

Language preferred English/French.
Amadeus and Sabre systems knowledge and practice, the skill is a key one specifically to assist our B2B customers with their booking and ticketing technical requests or issues.
High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
Experience in assisting customers in various airline trip contexts: leisure family/friends, business, and tourism.
Experience and knowledge in Airline industry: complexity of regulations and rules; ability to explain to customer in simple words.
Experience with airline low-cost pricing model is appreciated.
Good geography knowledge.
Willing to smartly drive the customer to build their trip with needed ancillaries and ensure full transparency of attached conditions and restrictions to avoid any later discrepancies.
Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
Treats people with respect; Keeps commitments: Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organizations goals and values; Supports affirmative action and respects diversity.
Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Nice To Haves

Educates others on the value of diversity
Builds a diverse workforce
Benefits organization through outside activities

Responsibilities

Assists English & French passengers via inbound phone calls with their respective bookings and inquiries.
Create and make changes to bookings.
Assist travel agents with inquiries on international flights and with their bookings.
Handle English & French chat with passengers and potential customers.
Respond to English & French emails.
Working the airlines queues
Learn flight schedules.
Provides excellent customer service to all passengers.
Responds to passenger enquiries redirected from social media.
Performs other related duties as assigned by management.
Issues tickets and EMD’s.