Reservation Agent

MOUNTAIN CAPITAL PARTNERS LLC • Brian Head, UT

7d • $14 - $15 • Onsite

About The Position

Reservation Agents are an integral part of resort operations. When guests call or email the resort, they will receive the first impression of the service standards of Brian Head Resort. Therefore, the right candidate must be courteous, knowledgeable, and confident. They serve as the primary greeters and point-of-contact when guests call, email, or chat to inquire about or register for programs or have general questions. All employees will spend most of their shifts on a computer and a telephone.

Requirements

• Has excellent customer service and sales skills.
• Is comfortable speaking with customers over the phone, through email, and via chat for extended periods of time.
• Is knowledgeable about the Ski/Snowboard industry or is willing to learn about the Ski/Snowboard industry.
• Is knowledgeable or willing to learn about the MCP Collective, various Season Pass options, and Passholder benefits.
• Is knowledgeable or willing to learn about Lift Ticket products, Rental products, Lesson products.
• Is knowledgeable in Google Workspace (Docs, Sheets, Calendar, Chat, Etc.) and knows how to navigate a computer desktop.
• Ability to multitask while maintaining a positive attitude in a fast-paced environment.
• Ability to sit, stand, and talk for long periods of time.
• Ability to follow and execute instructions.
• Ability to communicate effectively and efficiently.
• Ability to maintain a clean work environment.
• Is flexible and willing to perform other duties as assigned not listed above.

Responsibilities

• Assist guests with making or changing reservations over the phone or via email correspondence with Lift Tickets, Season Passes, Tubing Tickets, Rentals, Lessons etc.
• Operate the computer sales system efficiently and effectively daily.
• Handles point of sale transactions involving credit card, gift card, and resort credit redemption.
• Greets guests and answers all questions regarding Ticketing, Season Passes, Reservations, Retail, Dining, Weather conditions, Mountain information, Shuttle information, Hotel information, MCP Collective information, etc.
• Cross-train to assist with in-person Tickets/Season Pass sales when necessary.
• Perform other duties as assigned.

Benefits

• Gain valuable customer service and POS experience in a fun, fast-paced setting.
• Free season pass + access to partner mountains.
• Discounts on food, retail, rentals, and lessons.
• Meet great people and make a difference on the mountain!
• Free transportation to and from work for scheduled shifts!

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed