French Bilingual Warranty Pre-Authorization Specialist (Remote)

Morley

20h•Remote

About The Position

As a remote French Bilingual Warranty Pre-Authorization Specialist at Morley, you'll support the warranty pre-approval program for a major domestic automotive client. You'll work closely with automotive dealers on the pre-approval program. Most of the time, you will be off the phones, working out of your queue and email to pre-authorize the replacement of warranty components and review warranty claims. At times, you'll take calls from dealers who have questions about their decision or need help sending in their request using the app. In cases where additional clarification is needed, you'll call the dealer to get things figured out.

Requirements

Have an understanding of the automotive dealership environment
Professional communication (written and spoken) and negotiation skills
Excellent interpersonal skills
Able to listen closely with attention to detail
Analytical and organizational skills, process-oriented approach
A positive, self-starter attitude with a solid work ethic and ability to meet deadlines
Computer proficiency
Typing skills (at least 35 WPM)
Fluency in French and English (spoken and written)
One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
High school diploma or equivalent
Able to work the following hours: Monday - Friday 8 a.m. - 6 p.m. Eastern time / 7 a.m. - 5 p.m. Central time / 6 a.m. - 4 p.m. Mountain time / 5 a.m. - 3 p.m. Pacific time
Note: This role works some U.S. holidays and is off on some Canadian holidays
Must be able to stick to the schedule reliably
Florida resident
Secluded and distraction-free work environment
High-speed internet delivered through a wired provider (cable or fiber)
Computer must be physically connected to your modem / router using an Ethernet cable
Wireless, 5G and satellite connections are not supported

Nice To Haves

Experience in warranty administration or a related profession

Responsibilities

Serve as an expert consultant to dealership service managers on warranty administration and service operations
Provide excellent customer service in French and English
Analyze and identify warranty waste-reduction areas
Help make sure the client’s warranty policies, bulletins and procedures are applied consistently
Support the client's brand quality managers and engineering teams
Deliver services that meet quality and productivity goals
Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Benefits

Medical and prescription coverage
Dental and vision insurance
Paid time off
Associate wellness program with rewards for annual checkups
Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
401(k) with match
Flexible spending account (FSA)
Life insurance
Company-paid short- and long-term disability insurance
24/7 online access to doctors through Teladoc
24/7 nurse help desk
Patient advocacy with free 24/7 support for benefit questions and claims
Guidance for family, financial and estate planning (including wills)