About The Position
This remote role supports the warranty pre-approval program for a major domestic automotive client. The specialist will work closely with automotive dealers on the pre-approval program, primarily focusing on pre-authorizing the replacement of warranty components and reviewing warranty claims through a queue and email. At times, the role involves taking calls from dealers with questions or needing assistance with the application, and making outbound calls to dealers for additional clarification. The specialist will serve as an expert consultant to dealership service managers on warranty administration and service operations, providing excellent customer service in both French and English. The role also involves analyzing and identifying warranty waste-reduction areas, ensuring consistent application of the client’s warranty policies, bulletins, and procedures, and supporting the client's brand quality managers and engineering teams. The goal is to deliver services that meet quality and productivity goals, offering timely and accurate solutions through various communication channels while maintaining a positive attitude.
Requirements
- Fluency in French and English (spoken and written)
- One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
- High school diploma or equivalent
- Able to work the following hours: Monday - Friday, 8 a.m. - 6 p.m. Eastern time / 7 a.m. - 5 p.m. Central time / 6 a.m. - 4 p.m. Mountain time / 5 a.m. - 3 p.m. Pacific time
- Must be able to stick to the schedule reliably
- Have an understanding of the automotive dealership environment
- Professional communication (written and spoken) and negotiation skills
- Excellent interpersonal skills
- Able to listen closely with attention to detail
- Analytical and organizational skills, process-oriented approach
- A positive, self-starter attitude with a solid work ethic and ability to meet deadlines
- Computer proficiency
- Typing skills (at least 35 WPM)
- Indiana resident
- Secluded and distraction-free work environment
- High-speed internet delivered through a wired provider (cable or fiber)
- Computer must be physically connected to your modem / router using an Ethernet cable
Nice To Haves
- Experience in warranty administration or a related profession
Responsibilities
- Serve as an expert consultant to dealership service managers on warranty administration and service operations
- Provide excellent customer service in French and English
- Analyze and identify warranty waste-reduction areas
- Help make sure the client’s warranty policies, bulletins and procedures are applied consistently
- Support the client's brand quality managers and engineering teams
- Deliver services that meet quality and productivity goals
- Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Benefits
- Medical and prescription coverage
- Dental and vision insurance
- Paid time off
- Associate wellness program with rewards for annual checkups
- Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
- 401(k) with match
- Flexible spending account (FSA)
- Life insurance
- Company-paid short- and long-term disability insurance
- 24/7 online access to doctors through Teladoc
- 24/7 nurse help desk
- Patient advocacy with free 24/7 support for benefit questions and claims
- Guidance for family, financial and estate planning (including wills)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
