LTL Western Canada - Freight Specialist

The Erb Group•Baden, ON

2d•CA$25 - CA$28•Onsite

About The Position

The Freight Specialist is responsible for planning and coordinating daily LTL freight operations to ensure efficient, on-time deliveries while maximizing equipment utilization and load profitability. This role serves as a key liaison between drivers, customers, and internal departments, providing exceptional operational support, tracking shipments, resolving service issues, and maintaining accurate transportation documentation to ensure seamless day-to-day operations.

Requirements

Minimum 3 years of previous Dispatcher experience within the transportation industry required
Technical knowledge of major vehicle systems and various equipment types required
Ability to identify and constructively make recommendations regarding operational improvements
Excellent written and verbal communication skills required
Strong leadership skills and ability solve problems efficiently and effectively
Knowledge of Highway Traffic Act, hours of service logs, load security and Regulations required
Excellent customer service skills
Advanced experience with MS Office (Word, Excel, Outlook)
Flexible to work afternoon shift on a team rotation.
Flexible to cover other shifts as require

Nice To Haves

Previous experience with routing software considered an asset

Responsibilities

Plan, organize and line up loads to ensure that deliveries are made within LTL schedule, loads are created for appropriate revenue, empty miles are held to a minimum, and loads are protected to ensure proper temperature of product etc.
Maximize load factor for optimal revenue per load
Support team members with incoming LTL calls and emails
Contribute and take the lead as the main contributor to the satisfaction of drivers
Track trailer temperatures after loading
Work with customers regarding transit times, pick up and delivery schedules
Go on the dock to view product and work with dock supervisor to understand freight
Prepare dock sheets with loading instructions and details in a timely manner
Act as liaison between driver, operations, shop, driver services etc.
Prepare and print driver route information
Collaborate with planners and coordinate scheduled assignments of drivers and equipment
Liaise with other operating locations to maximize equipment efficiency and utilization
Respond to service issues from internal and external customers
Track shipments from point up pick up to delivery and maintain accurate and time-sensitive information
Prepare various daily, weekly, and monthly reports
Assist in preparing necessary paperwork relating to shipping schedules, customs, loading and provide to the appropriate stakeholders
Maintaining and building a positive rapport with all drivers and other departments
Back up for department staff, when required
All other duties as required

Benefits

Benefits available from day 1
Company paid health insurance plans (health, prescription, dental and vision)
Company paid group life insurance
Long-term disability insurance
Employee & Family Assistance Program (EFAP)
$1600 in massage therapy benefits
TFSA and RRSP savings plans with company match contributions (available after 3 months)
Profit-sharing opportunity
Referral bonus program
Safety shoe voucher
Uniform and annual tool allowance for apprentice and mechanic technicians
Corporate discounts with Josslin Insurance and Goodlife Fitness
Educational assistance up to 50%, with specific training required by The Erb Group paid in full
Career advancement opportunities
Community and philanthropy opportunities
Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)